Terms of Service for momemo

Last updated: 17 June 2026

Important note: The German version of these terms is legally authoritative; this English text is a convenience translation. In case of any discrepancy, the German version prevails.

1. Who we are and what this is about

In short: momemo is an offline-first dictation app by memo labs UG (haftungsbeschränkt). These Terms govern how you use momemo. Purchases of paid plans are handled by our reseller Paddle as Merchant of Record (see Section 6).

1.1 The provider and operator of the "momemo" service (hereinafter "momemo" or the "Service") is

memo labs UG (haftungsbeschränkt) Kolonnenstraße 8 10827 Berlin Germany

represented by its Managing Director Sascha Kaderka (hereinafter "memo labs", "we" or "us").

1.2 Contact: phone +49 30 4243 4444, email impressum@momemo.app. You can find the full provider information pursuant to Section 5 DDG in the Legal Notice / Impressum.

1.3 Support for the momemo service (technical support, usage questions) is available at support@momemo.app. For questions about payment, invoicing and refunds, please contact our reseller Paddle (see Sections 6 and 8).

1.4 These Terms apply to all contracts regarding the use of momemo between you and memo labs. They apply to both consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession (Section 13 of the German Civil Code, BGB).

1.5 These Terms are incorporated into the contract upon conclusion. They are clearly accessible during the order process and can be viewed, saved and printed here at any time. We object to any conflicting terms; such terms become part of the contract only if we expressly agree to them in writing.

2. What momemo is (description of the Service)

In short: momemo turns your speech into text, to-dos and more. Your audio recordings are never stored or uploaded — they exist only transiently in your device's memory.

2.1 momemo is an offline-first voice and dictation app. It converts spoken language into text and, depending on the plan, offers additional features such as text correction, translation, rewriting and to-do detection.

2.2 Audio principle (core feature): Audio recordings are never stored, never uploaded and never synchronized. They are processed solely and transiently in your device's working memory (RAM) and then discarded. Only — and only on sync/paid plans — metadata (duration, word count, language, engine, device), generated text, to-dos, your personal dictionary and usage counters are synchronized.

2.3 Offline and online AI: momemo's offline AI runs directly on your device (on-device, using the respective on-device model employed at the time) and requires no internet connection. Optional online AI features (e.g. grammar/spelling correction, translation, rewriting, to-do detection) are processed exclusively on servers within the European Union. Online AI features are available to differing extents depending on the plan; they are — including in the free Free plan — enabled by default and can be turned off at any time in the settings (see Section 5.4). While online AI is enabled, the relevant content is transmitted to our EU servers for processing.

2.4 EU processing: Personal user data in the processing chain is, as a rule, processed within the EU. Exceptions are only the cases named in the Privacy Policy (in particular Paddle for payment, and — only if you choose so — Google/Apple login).

2.5 Platform: momemo is available as an app for Android.

2.6 Account required: Using momemo requires a user account (see Section 3).

2.7 Availability: We strive to keep the Service available with as little interruption as possible, but we do not owe any specific level of availability. Maintenance, disruptions at upstream providers or force majeure events may lead to temporary restrictions. Offline features are generally unaffected, as they work on your device without a server connection.

3. Account and registration

In short: You need an account. You sign in via our login service, keep your credentials safe and make sure your details are accurate.

3.1 To use momemo, you register a user account. Sign-in is provided via our self-operated identity service (single sign-on, reachable via id.momemo.app), either by email address with a one-time code (OTP), by passkey (WebAuthn) or — if you choose so — via an optional Google or Apple login.

3.2 You are required to provide accurate information when registering and to keep your email address up to date. As a rule, one account per person is intended.

3.3 You are responsible for keeping your credentials confidential and for all activities carried out through your account. If you have any indication that your account is being misused, you will inform us without undue delay.

3.4 Minimum age: You must be at least 16 years old to use momemo.

4. Acceptable use

In short: Use momemo for your own purposes, and not to harm the Service, us or others.

4.1 You may use momemo only in accordance with these Terms and applicable law. In particular, it is prohibited to:

4.2 In the event of significant or repeated breaches of these acceptable-use rules, we may — after prior notice, or in the case of serious breaches without prior notice — temporarily suspend your account or terminate the contract for good cause. Your statutory and contractual rights remain unaffected.

5. Plans, prices and conclusion of contract

In short: There is a free plan and several paid plans. The current prices are always shown at checkout / on the pricing page. The payment is handled by Paddle.

5.1 momemo is offered in various plans: a free plan (Free), recurring subscriptions (Pro, Max) and a one-time purchase (Lifetime Offline). The features included in each plan are described at checkout / on the pricing page.

5.2 Prices: The relevant prices — including any taxes — are the prices shown at checkout / on the pricing page at the time of your order. We deliberately do not state fixed amounts in these Terms, as prices may change.

5.3 Conclusion of contract for paid plans: During the order process, you will be shown a summary of the plan's main features, the total price including taxes, and the term and termination conditions before completing your order. By clicking the appropriately labeled order button ("order with obligation to pay" or equivalent), you submit a binding order. The contract for the purchase (payment contract) is concluded with Paddle as Merchant of Record, over whose online interface the checkout is operated (Section 6); the contract for the use of the Service (usage contract) is concluded with memo labs. This allocation is decisive for exercising cancellation and withdrawal (see Sections 8.2 and 9).

5.4 Free plan: No payment is required for the Free plan. Its feature set is limited compared to the paid plans (in particular regarding the weekly word limits for offline and online AI as well as online storage and device sync). The Free plan, too, includes online AI to a limited extent — as described in Section 2.3 — and it is enabled by default; in this case the relevant content is transmitted to our EU servers. You can turn off online AI at any time in the settings; no online processing then takes place in that respect. Details on data processing are set out in the Privacy Policy.

5.5 No in-app purchases: Paid plans are purchased exclusively via the website or the account portal (momemo.app / my.momemo.app). We do not offer purchases via app-store billing (in-app purchase).

6. Payment processing via Paddle (Merchant of Record)

In short: When you buy momemo, you enter into the purchase contract with Paddle, not with us. Paddle handles payment, invoicing, VAT and refunds. We license you the use of the app.

6.1 You conclude all purchases and subscriptions for momemo with

Paddle.com Market Ltd

as our payment service provider. Paddle is the Merchant of Record and authorized reseller of the product and operates the online interface (checkout) through which the paid contract is concluded. Paddle is thus your contractual partner for the payment transaction — including payment, invoicing, VAT/OSS handling, dunning, refunds and chargebacks.

6.2 memo labs licenses you the use of momemo and provides the Service; these Terms are the relevant contractual framework for the provision and use of the Service.

6.3 The purchase is additionally governed by the Paddle Checkout Buyer Terms (paddle.com/legal/checkout-buyer-terms) and the Paddle Refund Policy (paddle.com/legal/refund-policy). Please note these supplementary terms; they are made accessible to you at checkout.

6.4 Invoice and VAT: The invoice and VAT statement are issued by Paddle as Merchant of Record. memo labs does not issue you, as an end customer, a separate invoice and does not state separate VAT to you.

6.5 You can access management, invoices and receipts for your subscription via the customer portal provided by Paddle as well as via your account portal (my.momemo.app).

7. Trial period (Pro trial)

In short: You can try Pro free for 14 days, with no payment details. One trial per account. After the trial, Pro access ends automatically if you don't purchase.

7.1 For the Pro plan, we offer a 14-day free trial starting from your first login. No payment details are required for the trial.

7.2 One trial per account is intended.

7.3 If you do not take out a paid subscription during or by the end of the trial, Pro access ends automatically. The trial incurs no costs for you and does not automatically convert into a paid subscription. The read-only grace period under Section 11.1 then applies to your online-stored content.

8. Term, renewal and termination

In short: After the initial term, subscriptions renew for an indefinite period and can then be cancelled at any time with at most one month's notice. You can cancel at any time yourself in your account portal. Lifetime is a one-time purchase with no term.

8.1 Subscriptions (Pro, Max): The subscription initially runs for the billing period selected at checkout (e.g. monthly or yearly). After the selected term expires, the contract automatically renews for an indefinite period and can then be cancelled at any time with at most one month's notice (Section 309 No. 9 BGB).

8.2 Cancellation: You can cancel paid subscriptions concluded online at any time yourself. Cancellation is possible at any time via your account portal (my.momemo.app) and takes effect at the end of the billing period already paid for. You will receive confirmation of receipt and of the time of cancellation on a durable medium (e.g. by email). Cancellation is also possible informally (e.g. by email); it takes effect vis-à-vis the contractual partner responsible for terminating the respective contract (payment contract: Paddle; usage contract: memo labs).

8.3 A cancellation ends the automatic renewal; the Service remains usable until the end of the billing period already paid for.

8.4 Lifetime Offline (one-time purchase): The "Lifetime Offline" plan is a one-time purchase of an offline product with no recurring term and no cancellation. The core of the service is the time-unlimited use of the offline AI on your device. In addition, for this plan we provide an online sync bridge: online-stored content (texts, to-dos) is kept available on a rolling 90-day basis so that you can synchronize it across your devices when moving to or accessing another device. Older online copies are continuously and automatically deleted in the process; this is expressly not a permanent cloud storage, but a transition/migration function. Your data stored locally on your device is not affected by this rolling deletion and remains permanently available to you. Online AI features provided by memo labs are not included in the Lifetime Offline plan.

8.5 The right to extraordinary termination for good cause remains unaffected for both parties.

9. Right of withdrawal for consumers (digital products)

In short: As a consumer, you have a 14-day right of withdrawal. For digital content, this right can expire early if you expressly consent to us starting immediately and confirm that you thereby lose your right of withdrawal.

9.1 Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (memo labs UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany, email: impressum@momemo.app, phone: +49 30 4243 4444) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. The reimbursement is handled by our Merchant of Record, Paddle (see Section 9.5 and Section 6 of these Terms).

Early expiry of the right of withdrawal

In the case of a contract for the supply of digital content not delivered on a tangible medium, or for digital services, your right of withdrawal expires early if

(a) you have expressly consented to us beginning performance of the contract before the withdrawal period expires, and

(b) you have confirmed your awareness that, by giving your consent, you lose your right of withdrawal upon the start of performance of the contract, and

(c) we have provided you with confirmation of the contract on a durable medium (e.g. by email).

9.2 Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To: memo labs UG (haftungsbeschränkt) Kolonnenstraße 8 10827 Berlin Germany Email: impressum@momemo.app

I/we () hereby withdraw from the contract concluded by me/us () for the supply of the following digital content / digital service (*): momemo (plan: __________)

Ordered on ()/received on (): __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only for notification on paper): __________ Date: __________

(*) Delete as appropriate.

9.3 Consent at checkout

So that your right of withdrawal can expire early as described in Section 9.1, we obtain your express consent during the order process via a separate checkbox that is separate from the consent to the Terms and the Privacy Policy.

9.4 Withdrawal in the account portal

During the withdrawal period, you can declare your withdrawal yourself at any time via your account portal (my.momemo.app). Upon receipt, you will promptly receive a confirmation of receipt stating the content and the time (date and time) of your withdrawal on a durable medium (e.g. by email). Further details on withdrawal and refunds can be found on our withdrawal / refund page.

9.5 Reimbursement via Paddle

The financial processing of a reimbursement resulting from a withdrawal is handled by Paddle as Merchant of Record. We instruct Paddle to make the reimbursement; memo labs does not make a direct refund to you. Your statutory right of withdrawal exists independently of this.

10. Updates and liability for defects (digital products)

In short: You have statutory warranty rights. During the provision period, we provide the updates needed so that momemo works as agreed and stays secure.

10.1 The statutory provisions on contracts for digital products (Sections 327 et seq. BGB) apply to the provision of momemo. You have the statutory rights for defects; liability for defects does not require fault.

10.2 Updates (Section 327f BGB): During the relevant provision period, we provide you with the updates necessary to keep momemo in conformity with the contract — including security updates — and inform you about them. For continuing obligations (subscriptions), this applies for the duration of the contract.

10.3 If you fail to install a provided update within a reasonable period despite notice and adequate information, we are not liable for defects resulting solely from the lack of that update.

10.4 Changes to the Service (Section 327r BGB): Beyond the updates necessary to maintain conformity with the contract, we may change momemo only if there is a valid reason, you incur no additional costs as a result, and you are informed clearly and comprehensibly about the change. If such a change impairs your access to the Service or its usability more than insignificantly, you have the statutory rights (including the rights to terminate and to a price reduction under Section 327r(3) and (4) BGB). This sector-specific change restriction for digital products concerns changes to the Service itself and must be distinguished from changes to these Terms (Section 15).

11. Data lifecycle after the contract ends (grace period)

In short: After your subscription or trial ends, your online content remains readable (read-only) for 30 days. After that, the online copy is deleted. For the Lifetime plan, the 90-day sync bridge under Section 8.4 applies instead. Your local data on your device always remains.

11.1 Subscriptions and trial (Pro, Max, Pro trial): When your paid subscription or trial ends, your online-stored content remains accessible in read-only mode for 30 days. After this period, the online copy of this content is deleted. An upgrade or new purchase during these 30 days preserves your online content.

11.2 Lifetime Offline (special rule): For the "Lifetime Offline" plan, the 90-day rolling sync bridge described in Section 8.4 applies instead of the 30-day grace period under Section 11.1. Since this plan does not end, there is no "end of contract" to which a grace period could attach; only the continuous 90-day rolling of the online storage is decisive.

11.3 Local device data always remains: Data stored exclusively locally on your device is not affected by the deletion of the online copy (Section 11.1) or by the rolling deletion of the sync bridge (Sections 8.4 / 11.2).

11.4 Data export (portability): You can export your data as a JSON file at any time. This right exists in addition to your rights under the GDPR and under the EU Data Act (data portability / switching providers).

11.5 Account and data deletion: You can delete your account at my.momemo.app/account/delete. Deleting your account removes all associated online data via CASCADE. Details on the processing of your personal data are set out in the Privacy Policy.

12. Rights of use and your content

In short: You may use momemo for your own purposes. Your content stays yours.

12.1 For the term of the contract, we grant you a non-exclusive, non-transferable, non-sublicensable right to use momemo within the contractually intended scope.

12.2 All rights to momemo itself (software, trademarks, design) remain with memo labs or the respective rights holders.

12.3 The content created with momemo (texts, to-dos, dictionary) belongs to you. We claim no rights to it beyond what is necessary to provide the Service (e.g. synchronization, provision).

13. Liability

In short: We are liable without limitation for intent, gross negligence and for injury to life, body or health. For slight negligence, our liability is limited.

13.1 We are liable without limitation

13.2 In the case of slightly negligent breach of a material contractual obligation (cardinal obligation) — the fulfillment of which is essential for the proper performance of the contract and on whose observance you may regularly rely — our liability is limited to the foreseeable damage typical for this type of contract.

13.3 Otherwise, liability for slight negligence is excluded.

13.4 The above limitations of liability also apply in favor of our legal representatives and vicarious agents.

13.5 Your statutory rights for defects in contracts for digital products (Sections 327 et seq. BGB, Section 10) remain unaffected by this Section.

14. Data protection

In short: How we handle your data is set out in detail in our Privacy Policy. Importantly: audio is never stored or uploaded.

14.1 Details on the processing of personal data, the recipients (including Paddle in its role in connection with payment processing) and your data-subject rights are set out in our Privacy Policy.

14.2 The audio principle from Section 2.2 also applies here: audio recordings are never stored, uploaded or synchronized, but processed only transiently in RAM.

14.3 Where you use online AI features (including in the Free plan, see Sections 2.3 and 5.4), the relevant content is transmitted to our servers within the EU for processing. Details and the respective legal bases are set out in the Privacy Policy.

15. Changes to these Terms

In short: We may adjust these Terms for clearly defined reasons. For mere clarifications or legally mandated adjustments, timely information with an option to object is sufficient. If changes affect price or material services, we obtain your express consent or you may cancel.

15.1 Grounds for changes. We reserve the right to amend these Terms with effect for the future where there is a valid reason for doing so, in particular due to changes in the law or supreme-court case law, on the basis of regulatory or official requirements, to eliminate ambiguities or gaps, and to adapt to changed technical conditions, and provided the change does not unreasonably disadvantage you.

15.2 Changes that do not affect the balance of performance (deemed consent only within narrow limits). For intended changes that are exclusively

we will inform you at least 30 days before they take effect, in text form (e.g. by email). If you do not object to such a change within this period, it is deemed accepted; we will inform you separately in the notification about the right to object, the deadline and the meaning of your silence (deemed consent). This deemed consent does not apply to the changes referred to in Section 15.3.

15.3 Price- or performance-relevant changes (express consent or right of cancellation). Changes that affect the price, the scope of the main services we owe or other material contractual obligations to your detriment do not take effect through your silence. We will offer you such changes; they take effect only if you expressly consent to them. If you do not consent, the contract continues under the previous Terms. In that case, we have the right to ordinary termination at the next permissible date, provided that continuing unchanged is unreasonable for us; your own rights of cancellation remain unaffected. Changes to the Service itself are governed primarily by Section 327r BGB (Section 10.4).

15.4 If you object in time to a change under Section 15.2, the contract continues under the previous Terms; in this case, we reserve the right to terminate at the next permissible date, provided that continuing unchanged is unreasonable for us. Your rights of cancellation remain unaffected.

16. Final provisions

In short: German law applies. As a consumer, you can sue at your place of residence, and the mandatory protective laws of your country remain available to you. We do not participate in consumer dispute resolution.

16.1 Applicable law: These Terms and the contract are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law applies only to the extent that it does not deprive you of the protection afforded by mandatory provisions of the law of the state of your habitual residence (Art. 6 Rome I Regulation).

16.2 Place of jurisdiction: If you are a consumer, jurisdiction is governed by the statutory provisions; in particular, you may sue and be sued at your place of residence (Art. 17–19 Brussels Ia Regulation). No deviating place of jurisdiction to your detriment is agreed.

16.3 Consumer dispute resolution: memo labs UG (haftungsbeschränkt) is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. (A reference to the former EU Online Dispute Resolution platform is omitted, as it was discontinued on 20 July 2025.)

16.4 Severability: Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision. With respect to consumers, no validity-preserving reduction to their detriment takes place.

16.5 Language versions: The German-language version of these Terms is authoritative. The English version is for information only.

memo labs UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin · Managing Director: Sascha Kaderka · Local Court Charlottenburg HRB 280741 B · VAT ID DE458375356

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Terms of Service · momemo